Partner Success Manager
Stay22 is looking for an experienced Partner Success Manager (AKA Customer Success Manager) to join our fast-growing team.
The role will be instrumental in partner retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to partners, identifying ways to improve performance, and facilitating the integration process. You will need to have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will need to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.
TravelTech is going places, and you will be in the front seat to build the next generation of stay experiences for event-goers across the globe.
Role and responsibilities
- Establishing & maintaining value-oriented relationships with partners
- Assisting partners in swiftly integrating the Stay22 solution
- Analysing and compiling partner performance data
- Identifying and communicating recommendations to increase partner performance
- Logging & tracking activities and impact of recommendations in CRM
- Forwarding and escalating inquiries to relevant individuals and departments
- Providing outstanding customer service
- Updating customer information as required
- Maintaining confidentiality of information
- Performing other duties as the need arises
- 2+ years of customer service experience, preferably in the tech space
- Proficient computer skills
- Experience with CRM (Hotspot preferred)
- Outstanding communication skills, both verbal and written
- Strong people skills
Nice to have
- Experience in the travel industry, ideally travel technology
- Business proficiency in French, English, and Chinese (Mandarin)
- Experience in embedded web products
Preferred personal characteristics
- A high level of autonomy and discipline
- A high sense of accountability
- Always strive for improvement
Is the Role a Fit for You?
Reporting directly to the Director of Sales, you will be tasked to take over business relations post-sales to ensure a smooth integration according to our best practices. You will also take the lead on communications to improve our partners’ performance, which will you will do in close work with the Sales team.
Stay22 is a startup that helps organizers improve the overall experience of their participants through a platform that makes it easy to search for accommodations near an event.
Whether it's a large-scale video game convention, a local beer festival or an international conference on commerce and creativity, for example, Stay22 is present to make the experience of searching for accommodations enjoyable, for both organizers and participants.
Why join Stay22?
- A lively work environment
- Jump in one of the fastest-growing startups in Montreal
- The opportunity to travel for professional events
- Have a key role in the growth of the company
- A work-life friendly startup
- Group insurance
- Walking distance from Mont-Royal metro station, and right on Mont-Royal avenue, with all the services around
- Diverse team activities
- An awesome team of hustlers, thinkers and extraordinary humans to work hard and play hard with!
- Work in a challenging position